Request an Integration
Mirox reads from a wide range of data loggers, meters, and controllers — and when your device isn't covered by an existing adapter yet, Mirox builds one, often even for legacy gear or undocumented interfaces, as long as the device exposes its data somehow. You request this directly in the platform, from the plant where the device lives: the request is a support ticket that already carries the device details our team needs. New device support is typically ready within a day, so a missing adapter never blocks your onboarding.
How to Request
Open in Mirox: Data flow — or open Your plants, pick the plant, and switch to the Data flow tab.
- Below the Possible Loggers table, click Request logger support. The adapter picker inside the onboarding wizard links to the same request.
- Pick what is wrong: the device is not detected as a possible logger at all, or it is listed but its test read keeps failing.
- Pick the device from the network scan. Everything derivable is attached automatically — plant, IP address, vendor and model, device type, and whether a login is stored.
- Optionally add a note and send the request.
Because the request is tied to a concrete plant and device, the Mirox team can start right away — there is no back-and-forth to collect details, and no separate form or email address. You simply continue onboarding the rest of the plant in the meantime.
What Happens Next
The Mirox team builds or fixes the adapter and comes back to you on your request. Typically within a day the device shows up under Possible Loggers, and you onboard it through the normal logger wizard.
Feedback
We're continuously improving our documentation. If you have suggestions or require additional information about integrating with Mirox, please email us at docs@mirox.io.
Related Guides
- Configuring Data Loggers — the onboarding wizard your device joins once the adapter exists
- Managing Network Devices — where the network scan discovers the device in the first place
- Data Scraper — how adapters collect, normalize, and forward your data