Alert Manager
The Alert Manager lets your organization define its own alerts. A rule watches one metric on your plants — a platform series such as the AC power of every inverter, or one of your organization's metrics — and raises an alert when the value crosses a threshold you choose: for a while, several times within a window, or only at certain hours.
It sits next to the platform's own detection. Mirox already raises its own events — an inverter outage, a lost connection, a curtailment — with the fixed levels described in Alarm Levels. The Alert Manager adds what only you know: your thresholds, your schedules and the level that matters to your team.
Where to Find It
Open Alert Manager in the main navigation, below Data Export. Open in Mirox
The page has five tabs:
- Overview — what fires right now, the number of active rules and silences, and the state of the alert engine on every plant a rule targets.
- Rules — create, change, switch off or delete rules. See Alert Rules.
- Alerts — the alerts the rules raised, firing or resolved. See Alerts & Notifications.
- Silences — time windows in which alerts are recorded but nobody is notified. See Silences.
- Receivers — webhooks and email lists the rules notify automatically. See Receivers.
Who Can Do What
The Alert Manager belongs to the organization. Its rules, silences and receivers are shared by everyone in it.
| Role | Rules, silences, receivers | Alerts |
|---|---|---|
| Admin, Moderator | create, change, delete | see, acknowledge |
| Asset Manager (Technical), Asset Manager (Commercial), Member | see | see, acknowledge |
| External | — | — |
Everyone sees the alerts only of the plants they can see.
Which Plants a Rule Covers
A rule targets all plants of your organization, the plants of one portfolio, or single plants. "All plants" includes plants another organization shares with you through a cooperation, and plants added later are covered automatically.
How the Rules Are Checked
Every plant checks the rules that target it on its own on-site agent, every five minutes, with the same metric values you see in the platform. Because each plant does its own work, a rule costs the same whether it covers one plant or a thousand.
When you save a rule, the plants receive it at once — at the latest at their next check. Nothing has to be deployed or restarted.
Each check looks at the values of the last minutes up to the most recent complete five-minute step, so an alert opens a few minutes after the value actually crossed the threshold. A rule that requires the condition for at least some time opens its alert once that time has passed.
Engine Status
The Overview tab lists every plant a rule targets with the state of its alert engine:
- Live — the plant runs exactly the rule set you saved and reported within the last 45 minutes.
- Updating — a change is on its way to the plant; it applies at the next check at the latest.
- Waiting for agent — the plant has not picked up its rules yet, usually because its agent still runs a version without the alert engine. Its rules are checked as soon as the agent is updated.
- Offline — the plant has not reported for more than 45 minutes. Its rules are not being checked.
- No agent — the plant has no on-site agent, so no rule can be checked there.
A plant that goes offline raises its own alert, Alert rules not checked, for every organization that has rules on it — silence must never be mistaken for "nothing fires". It closes by itself when the plant reports again.
Start from an Example
Examples, next to How it works at the top of the page, opens a dialog with ready-made rules — an inverter without power during the day, a low performance ratio, a hot inverter, low insulation resistance, a string that drops out repeatedly, grid-operator curtailment, no feed-in. Use this example opens the rule editor prefilled: check its history on your plants, adapt it and save. Nothing is created before you save. More in Examples.
The rule editor is its own page: every option on the left, the Alert assistant on the right, and below the history of the rule on your plants.
The Rule Assistant
In the rule editor you can describe the alert in your own words — for example "alert me when an inverter delivers no power for two hours during the day". The assistant picks the matching metric, replays the rule on one of your plants and fills in the form. You review it and save. The conversation is kept with the rule, so you can continue it later.
Related
- Alert Rules — every field of a rule
- Alerts & Notifications — alerts, silences, receivers
- Examples — rules for common situations
- Metrics — your organization's own metrics
- Notification Settings — how and when you are notified